Privacy Notice

Cambridge Garden Tool Library respects your privacy and is committed to protecting your personal information. This notice explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Cambridge Garden Tool Library operates from 27 Hills Road, Cambridge CB2 1NW, England. You can reach us at [email protected] or by phone at +44 1223 674 912 regarding any privacy matter.

2. Information we collect

  • Contact details such as name, phone number, and email address when you submit a booking or enquiry.
  • Booking and hire information (tools chosen, dates, and payment references).
  • Communications you send us, including feedback and repair notes.
  • Website usage data gathered via essential and analytical cookies.

3. How we use your data

We process your information only when we have a lawful basis to do so:

  • Contractual necessity — to manage bookings, confirm availability, and handle hire agreements.
  • Legal obligations — for accounting, taxation, and equipment liability records.
  • Legitimate interests — to maintain safe operations, prevent misuse, and improve customer experience.
  • Consent — where you allow optional communication such as newsletters or follow-up surveys.

4. Data sharing

We do not sell or trade your information. Data may be shared with trusted service providers that support our business (for example, IT hosting, maintenance systems, or payment processors). These partners act as data processors and operate under strict agreements aligned with UK GDPR.

5. Storage and retention

Personal data is stored securely within the United Kingdom or in jurisdictions that ensure equivalent protection. We retain data only as long as needed to complete hire activities, meet legal duties, or resolve possible disputes.

6. Your rights

Under UK GDPR, you have rights to:

  • Access and receive a copy of your personal data.
  • Request correction of inaccurate information.
  • Request deletion of data when it’s no longer required.
  • Object to or restrict specific processing activities.
  • Withdraw consent for optional uses at any time.

To exercise these rights, contact us at [email protected]. If you’re dissatisfied with our response, you can contact the Information Commissioner’s Office (ICO).

7. Updates

We may review this notice periodically. The most recent version will always appear on this website with a clear revision date.